Frequently Asked Questions
General FAQs
What are the delivery fees?
Our delivery fees are based on distance from our warehouse and order size as larger orders require more than one delivery. See our Shipping Policy for shipping rates.
How do I place an order?
You can place your order directly on our website! Click on the Shop button to browse our inventory and add items to your cart. Once you’ve selected your items, proceed to checkout to confirm your order. We’ll review it and schedule your delivery or pickup. If you have any questions, feel free to contact us!
If you have a special request, we can assist you with placing your order. Please give us a call, send us an email or fill in our contact form and we will assist you with placing your order.
How long does it take to receive my order?
We need up to 1 week to prepare your order. Once it's ready, we will notify you to arrange pickup or schedule delivery. If you have a specific timeframe in mind, please contact us, and we'll do our best to accommodate your request!
FAQs about our Firewood
How many cords of firewood can I order online?
You can order a maximum of 6 cords of firewood online at one time. If you require more than 6 cords of firewood, contact us as we offer better delivery rates.
Where do you deliver firewood?
We deliver firewood to Pembroke, Petawawa, Laurentian Valley, Cobden, Chalk River, and surrounding areas. Our delivery range extends up to 75 km from our warehouse. If you require delivery to a location beyond 75 km, please contact us for a custom shipping quote.
How many cords of firewood do you deliver at one time?
Our dump trailer holds 2 cords of firewood so we delivery up to 2 cords every trip. If you puchased 3 to 4 cords of wood, we will make 2 trips to deliver. If you purchased 5-6 cords of wood, we will make 3 trips to deliver.
If I order 2 different types of firewood, do they come separated?
If you order 2 cords of different types of firewood they will come in the same trailer load. If you would like separate delivery, please contact us to place an order as additional delivery fees will apply.
Can I pick up firewood instead of having it delivered?
Yes! Pickup is available by appointment at our warehouse. Once your order is ready, we will contact you to arrange a pick-up time.
What length is the firewood cut at?
Our standard firewood length is 16 inches, which fits most wood stoves and fireplaces. Custom-cut lengths are available upon request – contact us for details.
How much firewood is in a cord?
A full cord of firewood measures 4 feet high × 4 feet deep × 8 feet long (128 cubic feet) when stacked properly.
Do you sell firewood in smaller quantities?
We offer prepackaged firewood bundles for campgrounds, retailers, and personal use. However, bulk firewood is only available by the full cord.
What types of firewood do you sell?
We offer:
- Hardwood Firewood – Oak, maple, birch, poplar (best for home heating)
- Softwood Firewood – Pine, spruce, fir (ideal for campfires)
- Mixed Firewood – A blend of hardwoods (no oak)
What is the difference between seasoned and green firewood?
- Seasoned firewood has been dried for optimal burning efficiency, producing more heat and less smoke. Our Seasoned Oak firewood has been drying for 2 years minimum. Poplar and mixed hardwoods has been drying for 1 season.
- Green firewood is freshly cut and contains more moisture. It requires drying time before use but is available at a lower price.
How long does green firewood take to season?
Green firewood should be stacked and properly stored for 6-12 months before burning to allow moisture to evaporate.
Do you offer kiln-dried firewood?
No, we specialize in air-seasoned firewood. Our seasoned firewood is naturally dried for an efficient burn.
How should I store my firewood?
To keep firewood dry and ready to burn:
- Stack it off the ground using pallets or a firewood rack.
- Cover the top with a tarp or firewood cover, leaving the sides open for airflow.
- Store it in a well-ventilated area away from direct moisture.
Can I burn green firewood?
Green firewood can be burned, but it produces more smoke and less heat due to higher moisture content. When buring green wood it increases creosote buildup in chimneys, leading to a higher risk of chimney fires and other issues. Seasoned firewood is recommended for efficient burning.
What is the best firewood for home heating?
Hardwood firewood (beech, oak, maple) burns longer and hotter, making it the best choice for wood stoves and fireplaces.
What firewood is best for campfires?
Both softwood and mixed firewood ignite quickly, making them ideal for campfires and outdoor use.
When should I order firewood for winter?
To ensure dry, seasoned firewood, we recommend ordering in the spring or early summer so it has time to dry before the heating season.
Do you offer wholesale firewood?
Yes! We supply bulk firewood and prepackaged firewood bundles for campgrounds, retailers, and businesses. Contact us for wholesale pricing and delivery options.
FAQs about our Lumber
Do you deliver?
Yes, our delivery fees are noted above.
How long until my order is ready for pick-up
For in stock orders, we prepare your order within 2 business days. Once the order is pulled we will contact you for pick-up.
Can I order custom sizes?
Yes! We can custom cut beams and boards to match your project requirements. Contact us with your specifications.
Is the lumber dry?
Depending on stock. Saw to order and custom orders are green. If you require dry lumber please contact us.
What's the longest beam you can cut?
21ft
What is rough lumber?
Rough lumber is unplaned, unfinished wood that retains a natural texture and rustic appearance. It is often used for DIY projects, barns, fencing, and custom woodworking.